
Money management takes on increased importance during the Global Financial Crisis. Tonga's Prime Minister this week reported a ten percent drop in remittances so far this year. Given forty percent of Tonga's GDP is comprised of remittances, it was no surprise the recently concluded IMF Article IV mission to Tonga identified the steep decline in remittances as the main risk to Tonga's economic outlook.
Westpac Bank of NZ launched a new remittance card for the Pacific Islands in December 2008. On a typical $200 transaction, Pacific Island financial consumers are typically charged $30 to use Western Union but if the Westpac card is used, total fees are less than $06. A press release from Westpac NZ this week proudly reported the card saved Pacific Island families $50,000 in transaction fees to date. This is a positive early result, particularly because Westpac has not yet engaged in any marketing or advertising of the cards.

Understanding Formal and Informal Financial Channels
If the impact of the financial crisis means less money in the pockets of Tongans, households are under greater pressure to make every pa'anga go further. I think the key challenge for development institutions is to facilitate this without telling Tongans what to do with their income.
In addition to typical household expenditures in Tonga, a significant percentage of funds are spent on donations to the Church, weddings and funerals. Cultural obligations in Tonga do not cease because of the financial crisis, yet the Heads of ANZ and Westpac informed me the level of bad debt on their books was unsustainable. The two largest commercial banks responded by significantly curtailing lending. It is not uncommon for Tongans to perpetually carry two or more loans.
If remittances are declining and borrowing in the formal financial sector is increasingly difficult, where do Tongans access cash? To answer this question, it was helpful to get out of Nuku'alofa and journey into some of the villages (this was possible because I was travelling with a former Tongan MP). This presented an opportunity to speak with community leaders. At least sixty percent of Tongans rely on local village lenders to support what is predominantly consumption-based borrowing. The Reserve Bank of Tonga does not have the resources to adequately monitor these informal lenders, but it is not difficult to imagine the exorbitant rates of interest that are applied to these loans.
• The desperation for cash in a cash-driven society like Tonga is put in stark perspective with the discovery of informal lending operations within institutions! Management at a financial institution and a government agency discovered “rings” of several employees who established high-interest lending operations within their organization.
The Way Forward?
This mission provided an opportunity to collect data from private and public institutions with a stake in Tonga's financial system - as well as data from those operating outside the formal sector. There is a human side to financial mismanagement as almost 70% of domestic violence in Tonga is directly related to money matters. The financial challenges we identified in Tonga are probably not dissimilar from the rest of the Pacific.
Similar research is being undertaken in other countries across the Pacific. With an enhanced understanding of the domestic financial system, the World Bank and IFC will be in a much stronger position to consider possible operational interventions that should make it easier for Tongans to access the formal financial sector and borrow without fear of a lifetime in debt.
I was encouraged that bank managers in Tonga looked favourably at remittance products such as the Westpac card because they believed it was a good way to start developing a pattern of savings, which would in turn mobilize banks to lend to these customers.







